When I started FixNcell Phone Repair in 2014, I had a tough time deciding if I wanted to open a mobile repair service, one that drives to the customer and fixes the device there, or if I wanted to open a store-front location. The question that resolved the issue for me was: "(with a mobile service) Where is the customer going to go if they have an issue with their repair?" My experience in phone repair taught me that, even if you do the repair correctly, you can still have issues because the part is defective. Making sure I took care of my customers after the repair was and is just as important to me as getting the customers in the first place.
With a mobile repair service, warranty trips are an extremely time-consuming proposition and will be avoided at all costs. You may see different mobile repair companies offering "lifetime warranties", but you will also see a huge exclusion list that will invalidate any warranty. I once had a customer tell me that he had gotten his screen replaced through a service that came to his house. After the repair was completed, the technician told him that because a screw was missing from a prior repair, there would be no warranty. For 1) that's an absolutely ridiculous reason to invalidate a warranty; 2) that's something that should've been discussed with the customer prior to even doing the repair in the first place.
Most other store-based services will typically offer a 90 day warranty (or not advertise any information about their warranty at all), and that says a lot about what kind of parts and repairs they're offering.
At FixNcell, we promise to do our very best to not only do your repair correctly and quickly in the first place, but we promise to do anything we can do to resolve any issues you might have after the repair.
Javan Pohl, FixNcell (owner)
9140 W 100th Ave, 80021
100th & Wadsworth
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